What To Do If Your Credit Card Application Is Denied

What To Do If Your Credit Card Application Is Denied

Credit cards are an awesome way to earn bunches of airline miles and hotel points. But what happens if your credit card application is declined? It can be frustrating, embarrassing, and lead you to question your credit score. Just because you have been declined, it doesn’t mean that you should give up. Here’s what you should you do if your credit card application is declined.

Understand The Bank Rules

Banks are becoming incredibly more restrictive with credit card applications. Sometimes a decline has nothing to do with you and your credit. Here’s a quick primer on the major banks’ credit card application rules.

American Express

American Express has a “once per lifetime” rule. This rule limits applicants to receiving the bonus only once for each credit card. Although the rule says lifetime, many people report being able to get the bonus again after seven years.

Capital One

Capital One limits cardholders to a maximum of two credit cards at a time. You must have your current credit card for at least one year before you can apply for another card. Applicants should space out applications by at least six months.


Chase is infamous for their 5/24 Rule. If you’ve opened five or more credit cards from any bank in the last two years, then Chase will decline your application. This includes lines of credit and being added as an authorized user on someone else’s account.


With Citibank, you have a bit more flexibility as long as you space out your applications. You can apply for a second credit card eight days after your first and a third 65 days after the first.

Citibank will not grant a sign-up bonus if you’ve opened or closed a card within that family of credit cards within the last two years. For example, American Airlines AAdvantage or ThankYou points cards are two different families that offer multiple cards.

Click here for a list of our favorite travel rewards cards.

If Your Credit Card Application Has Been Declined

Assuming that you were following the rules of the bank that you applied with, here’s what do you if your credit card application has been declined.

Call The Reconsideration Department

Just because your application wasn’t instantly approved online, that doesn’t mean you weren’t approved. About half of my online applications go pending. All this means is that your application needs to be reviewed by a person instead of a computer.

Wait 24 hours then call the bank’s reconsideration line. Say that you are calling on the status of your application. Then ask if there are any questions that you can answer to make a decision on your application.

Here are the numbers of several popular banks

BankReconsideration Number
American Express(866) 314-0237
Barclaycard(888) 232-0780
Bank of America(877)-383-0120
Chase(888) 245-0625
Citibank(800) 695-5171
Capital One(800) 625-7866
US Bank(800) 947-1444
Wells Fargo(866) 412-5956

Check Your Pre-Qualified Offers

Banks want your business even if you don’t qualify for the credit card you applied for. On each bank’s website, there is a section where you can see what pre-qualified offers you are eligible for. The bank uses a soft inquiry when you use this process, so it won’t affect your credit score.

When you apply, you aren’t guaranteed approval, but there is a strong likelihood that you’ll get one of these credit cards.

Review Your Credit Report For Free

Federal law requires the credit bureaus to provide a free credit report for anyone that was declined for credit. However, you have to actively request your credit report within 60 days of your denial. The credit bureaus will not provide you with a credit report unless you request it. Review your credit report online or request a hard copy and look for any problem areas.

When you are denied credit you will receive a letter stating which credit bureau they used. You can only get a free credit report from the same bureau that was used in the decision-making process.

  • Experian Customer Service: (888) 397-3742
  • Transunion Customer Service: (800) 916-8800
  • Equifax Customer Service: (888) 548-7878

Check Your Credit Score

When you receive your free credit reports, they will not include your credit score. The good news is that you can get your credit score for free from many places online. Sites like Credit Sesame Full Disclosure: We earn a commission if you click this link at no additional cost to you. and Credit Karma Full Disclosure: We earn a commission if you click this link at no additional cost to you. offer your credit score for free. And most banks now provide your free credit score in their app and online.

Additionally, the decline letter from the bank should also include your credit score.

Click here for a list of our favorite travel rewards cards.

Review Your Decline Letter

Whenever a bank declines a credit application, they will make you a letter stating the reasons why. Unfortunately, the letter doesn't highlight the specifics and is written with mostly boilerplate language by an attorney.

But there are some nuggets within the letter that will give you clues where to focus when reviewing your credit report and your credit score. Many banks will also include your credit score in the decline letter.

Repair Your Credit Report and Score

Now that you know what problems the bank has with your credit profile, you know where to focus your efforts. If you have unpaid collections, levies, or past due balances, get them corrected. Are there accounts on your credit report that you don't recognize? You may be the victim of identity theft.

Or you may just need to focus on paying down your balances because your utilization is too high. A debt consolidation loan could help you focus on paying off your debt with the added benefit of increasing your score if you keep the paid off account open.

Strengthen Your Credit Profile

Some people have done everything right. They just haven't done enough of it. These people need to take steps to beef up their credit report by adding some accounts that have a high approval rate.

Secured credit cards and retail store cards are the easiest credit cards to get approved for. The credit limit on a secured credit card is usually limited to the deposit you make with the credit card issuer. As you show responsible credit card use, the credit limit should increase and the card may be converted into an unsecured card.

Retail store cards may only be used at the retailer that issues it. Although they cannot be used at other stores, they are generally easy to get approved for. I have a Kohl's credit card that was instantly approved. Not only was it easy to get, but it also offers some amazing discounts when I shop for the family.

Getting Declined For A Credit Card Happens To Everyone

If you've been declined for a credit card, you and I have something in common. I've been playing the credit card airline miles and hotel points game for years. My credit card applications get declined at least a couple times each year. The same thing happens to many of my friends as well.

The next time your credit card application is declined, follow this list to pinpoint why. Then take the necessary steps so you're in the best position to get approved the next time.

Have you been declined for a credit card application recently? Why do you think that was? And what steps have you taken since then to address the reason? Please share your story in the comment section below.

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What To Do If Your Credit Card Application Is Denied


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ChooseFI seeks to uncover helpful services that help you be financially resilient. However, we may receive compensation, at no cost to you, from the issuers of some products mentioned in this article, including from CardRatings for our coverage of credit card products. Opinions are the author’s alone, and this content has not been provided by, reviewed, approved or endorsed by any of these entities. See our disclosures for more info.

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